Friday, October 19, 2007

High profits for airlines, but what about customer service?

Several news reports this week have commented on the fact that the airlines earned huge profits this summer while flight delays soared.

CBS puts it this way: "Worst Summer Ever For Passengers Results In Banner Quarter For Carriers."

The Los Angeles Times tells a similar story: "Despite the worst summer ever for air travelers, major airlines posted huge profits as they packed more passengers into fewer and smaller planes."

Click here, or here to read more.

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