Thursday, March 27, 2008

Airline Related Issues Tops Consumer Complaints

The U.S. Tour Operators Association released an "informal" member survey this week that cited airline related issues as the main source of travelers complaints.

"The association -- whose members send 11 million people on vacation yearly -- reported that over 70% of responding tour operators cited airline problems as the most common complaint, followed by money-related issues, reported by 20% of members."

Issues with delays and cancelations topped the list this year, and poor customer service was also cited as issues of customer complaints.

In a distant second were money related issues-such air fare, and added fees for services, which shows that passengers are more concerned with their safety and arriving to their destinations on time, instead of being stranded on the tarmac.

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1 comment:

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